Customer Service: What to Say When Customers Lose Loved ones

Date 

Address 1, Address 2 

Dear Sir/Madam: 

We have just heard the sad news of your loss which has come as a total shock to us.

Everyone here at (insert name of company) sends their love and wants you to know that you and your family are in their prayers. We understand what a challenging time it must be and will await further word from you to schedule or diaries.

In the meantime, we hope you find comfort knowing how much the team here cares and are ready to assist over the coming days and weeks in whichever way possible. Take care of yourself and be strong for everyone.

I will be calling regularly, but be in touch with us as soon as you have more information on final plans.

Sincerely,

Sample Letter of Apology From Account Officer For Failure to Advise Client of Departure

Customer Service: How to Comfort Clients in Times of Illness

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